Reference

Terms That Govern Your Account on c44k

Access to c44k and its services depends on your local law and the eligible regions we support — if you are in Bangladesh and meet the eligibility criteria, these terms set out exactly how your account, wallet activity, and use of the platform work.

Account EligibilityWallet & Payment RulesUser RightsData HandlingJurisdiction Notice
c44k Terms That Govern Your Account on c44k
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise a right under our data policy, or need to dispute an account decision, use one of the channels below. For account-specific legal requests, email gives us the written record we need to act correctly and quickly.

Email Support Send legal queries, data requests, or account disputes to our support address. We aim to respond within two business days and keep a written record of every exchange.
Live Chat Live chat is available for general legal questions and to escalate an issue to the compliance team. Start a chat from any page while logged into your account.
Account Help Centre The help centre covers common legal questions — account closure, data deletion requests, and wallet dispute steps — with step-by-step paths for each.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at c44k

Your account data is stored securely and used only for the purposes set out in our privacy policy — operating your account, processing wallet transactions, and meeting any legal obligations that apply in your eligible region. We do not sell your personal data to third parties.

Data Retention

We keep account and transaction records for as long as required by applicable law in your region. You may request a copy of your data or ask us to delete it where law permits.

Cookie Use

We use cookies to keep your session active across bKash, Nagad, and Rocket payment flows and to remember your device for returning logins. You can manage cookie preferences in your browser.

Account Security

Accounts are protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately and we will freeze the account pending review.

Requesting Changes

To update personal details, request data access, or ask for account closure, submit a written request via email or live chat. Identity verification is required before any change is processed.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to wallet use in Bangladesh.

Eligibility depends on your local law and the regions we support. You must meet the minimum age requirement in your jurisdiction and access the platform only where it is lawful for you to do so.

Yes. Send a written data access request via email or live chat. We will verify your identity first, then provide a summary of the data we hold within the timeframe required by applicable law.

Any verified balance in your account wallet at the time of closure will be returned to your registered bKash, Nagad, or Rocket number after a standard identity and transaction check.

Contact support by email with your account details and the transaction reference. We log every dispute and respond in writing, keeping a record for both parties throughout the process.

We share only the minimum data needed to process your wallet transaction — your registered number and the transaction amount. We do not share browsing history or game activity with payment providers.

The governing law and dispute resolution venue are set out in the full terms document. Access and eligibility depend on your local law; we recommend you review the terms applicable to your region before opening an account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.